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Forms and support

How to contact Ginastee support

See how to ask Ginastee support for help.

By Rafael Paiva1 min readUpdated Jun 27, 2026
Machine translated

You can search for answers in the Help Center and contact support with objective details about your account, community, billing, or an error you encountered.

Where to access support

How to send a clear request

  1. Explain what you were trying to do, which screen you were on, and what result you expected.

  2. Include your account email, community name, the profile involved, and, if it is a billing issue, the date, amount, and payment method.

  3. Attach a screenshot, error message, checkout link, plan name, or billing ID if available.

  4. If the issue affects sales, withdrawals, student access, or a launch, state the impact for proper prioritization.

When to contact the community creator

  • Questions about content, schedule, classes, groups, and internal community rules.

  • Specific commercial requests, such as plan changes, bonuses, or combined access outside the standard checkout.

  • Cancellation confirmation when the community uses its own support process.

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