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Cancellations, refunds and charges

What happens in case of a refund or chargeback?

See the impact of a refund or chargeback for buyers and creators.

By Rafael Paiva1 min readUpdated Jun 27, 2026
Machine translated

Refunds and chargebacks affect the billing, the financial balance, and, in some cases, the member's access to the community.

How to locate the charge

  1. Open Banking > Billing history.

  2. Search by email or name and filter by community, status, or period.

  3. Click on the row to view the user's Billing History and Subscriptions.

How to request a refund via the dashboard

  1. In the Billing History table, locate the charge to be refunded.

  2. Click on the three-dot button to the right of the charge and choose Issue refund.

  3. In the confirmation, click Yes, issue refund only if you are sure. Then track the status of the charge.

How to track chargebacks

  1. Access Banking > Chargebacks.

  2. Use plan, status, or period filters to locate the dispute.

  3. Click on the chargeback to view information, deadlines, events, and next dispute steps when available.

Was this article helpful?

How to cancel my subscriptionFollow the steps to cancel your Ginastee subscription.How to request help with an unrecognized chargeSee how to contact support about a charge you do not recognize.