How to cancel my subscription

Cancellation can be requested by the subscriber to the community manager. Owners and admins can also cancel a subscription through Banking when they have permission to operate the community.

If you are a subscriber

1. Open the Ginastee app and confirm the community name and your account email.

2. Use the support channel provided by the community or send the request to Ginastee support with the purchase email, community name, and reason for cancellation.

3. Once the subscription is canceled, access to restricted content may be removed according to the community rules.

If you are an owner or admin

1. Open Banking > Subscriptions in the web panel. If login is requested, sign in and you will be redirected to the indicated area.

2. Use the search by email or name. You can also filter by Status, Community, and Date to narrow down the list.

3. Click on the subscriber's row. The panel opens the member's page with the Subscriptions, Billing History, and records sections.

4. In the Subscriptions table, locate the plan you want to cancel.

5. Click on the three-dot button to the right of the subscription and choose Cancel subscription.

6. In the confirmation, click Cancel subscription. Wait for the status to change to canceled before advising the member.