Account, profile and access
Why can't I access a community or content?
Check what to review when a community or content does not appear for you.
When a community, class, material, or group does not appear, there is usually a login, plan, publication, or release issue to check.
Check as a member
Open the Ginastee app from the App Store or Google Play and log in with the email used for the purchase or invitation.
On the Home screen, look for the community. If it doesn't appear, check if the purchase was approved or if the creator has granted you access.
If the community appears but a course, group, or material is locked, this item might only be available for another plan or after a release date.
Close and reopen the app. If you still don't have access, update the app in the store and try again.
Check as owner or admin
Go to app.ginastee.com, choose the community, and check if it is published.
In Edit community > Pricing, confirm if the plan exists. Then open the class, material, or group and check if the availability includes the member's plan.
Go to Banking > Subscriptions and search for the member by email or name to confirm the subscription status.
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