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Communities, content and app

Why doesn't content or material appear for me?

Check the most common reasons why content or materials are hidden.

By Rafael Paiva1 min readUpdated Jun 27, 2026
Machine translated

Content and materials may be hidden due to incorrect login, a plan without access, a future release date, a draft community, or incomplete configuration.

If you are a member

  1. Log in to the app with the same email used for the purchase or invitation.

  2. Close and reopen the app, enter the community again, and see if the content appears.

  3. If other content appears but this item does not, it may be restricted to another plan or a future date.

  4. Send the account email, community name, content or material name, and a screenshot.

If you are a creator or admin

  1. Go to app.ginastee.com, enter the community, and edit the class or material.

  2. Check if the member's plan is selected and if there is no future release date or post-purchase waiting period blocking access.

  3. For classes, confirm if the video was uploaded. For materials, confirm if the PDF was saved correctly.

  4. Open Banking > Subscriptions and search for the member to validate status and plan.

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How a community works on GinasteeLearn the main parts of a community on Ginastee.How to create sections, playlists, and lessonsSee how to structure classes inside your community.How to release content by plan or dateControl when and for whom each community content item becomes available.How to watch classes on the Ginastee appSee how to access classes through the Ginastee app.